Careers

Job Scope

As an important part of Sales Team, Inside Sales Manager will take the lead in lead qualification and nurturing, customer prospecting, cross-selling and up-selling in the given territory, and work closely with Sales Manager in quote/proposal preparation. Inside Sales Manager will identify the customers’ demands and provide the corresponding technical solutions based on his/her professional knowledge.

PRIMARY RESPONSIBILITIES ：

• Monitor the inbound inquiries from public channel, including but not limited to official website, public e-mails, third party platforms, and provide timely response to customers.

• Answer the inbound calls to Quintara hot line, relay the message to corresponding functions for solution and build up case for follow-up.

• Qualify the Marketing Qualified Leads (MQL) and conduct the lead nurturing to win the business.

• Analyze the existing customers on a regular basis and grow the life-time revenue through cross-sell and up-sell campaign.

• Conduct customer prospecting by cold email and cold call to acquire new customer.

• Work with Field Sales Managers to win business opportunities, leading the technical discussion with customers to interpret customer’s requests to technical requirements and generate quote/proposal accordingly.

• Relay the won deals to Project Managers to ensure the smooth transition from pre-sales proposal to post-sales project management.

• Other tasks assigned by the manager

EDUCATION AND EXPERIENCE：

• Master degree or above in a relevant life science discipline, such as molecular biology cell biology.

• Previous work experience in relevant CRO will be a plus.

• Systematic trained in NGS with hands-on experience working on mainstream NGS platforms.

• Exceptional verbal and written communication and presentation skills in English

• Customer-centered with proactive attitude

• Excellent analytical skills & problem-solving skills

• Enjoy working in a fast-paced and team-oriented environment

• Open to overseas travel, 3~6 months per year

WORKING RELATIONSHIPS

• Report to: VP of Sales, US

• Works with: you will be working with Sales team and business stakeholders such as MKT, Project Management, and Production

Primary Responsibilities

• You will be responsible for the development and optimization of bioinformatics data analysis pipelines, as well as the promotion of digitalization of laboratory data. This role will focus on building and improving bioinformatics data analysis workflows, automating data processing procedures, assisting the experimental team in solving technical problems, and managing the digital recording of samples and experimental data. In addition, you will conduct actual data analysis, update records, deliver analysis results to customers, and continuously improve overall operational efficiency by analyzing experimental and order data.

-- Specific responsibilities include but are not limited to

• Develop、optimize and maintain bioinformatics data analysis pipelines to improve data processing efficiency and throughput;

• Promote the digitalization and automation of experimental data, and optimize data flow processes;

• Collaborate with the experimental team to solve problems related to experiments, data processing, analysis pipelines and data integration;

• Manage the digital recording of orders and experimental data to ensure the accuracy and standardization of data storage, retrieval and reporting;

• Continuously identify and drive the optimization of data automation, digital record management and data flow from experimental data to final analysis;

• Participate in data analysis of various experimental projects such as RNA sequencing, amplicon sequencing and single-cell sequencing;

• Update and maintain accurate experimental data records in compliance with laboratory standards and customer requirements;

• Deliver processed data and analysis results to customers in a timely and clear manner;

• Analyze experimental and order data to identify improvement opportunities and enhance laboratory operational efficiency and project execution quality;

• Complete other tasks assigned by superiors.

Educational Background and Work Experience

• Master's degree or above in Bioinformatics, Computational Biology, Data Science or related fields, with a solid understanding of bioinformatics technologies and their data analysis pipelines.

• At least 3 years of relevant bioinformatics work experience in NGS data analysis and pipeline development.

Competency Requirements

Professional Competencies

• Proficient in bioinformatics tools and software for data analysis (e.g., Python, R, Bash and workflow management systems), with knowledge of cloud computing or high-performance computing environments;

• Experience in laboratory workflow digitalization, data processing automation and big data management;

• Ability to independently troubleshoot technical issues in data analysis pipelines and collaborate with the experimental team to optimize workflows;

• Strong organizational skills to effectively manage digital orders, experimental data and data delivery to customers;

• Good English communication skills.

Professional Attitude

• Passionate about technology and eager to research and explore;

• Strong sense of responsibility, career ambition and self-motivation, rigorous in work and with excellent team spirit;

• Strong execution capability, open to challenges, adaptable to changes and willing to take on additional responsibilities.

Working Relationships

• Report to: Global Head of Bioinformatics Team

• Works with: Bioinformatics Team and Production Team

PRIMARY RESPONSIBILITIES ：

Production Operations & Workflow Optimization

• Oversee and manage all production activities across synthesis and sequencing.

• Streamline and optimize production workflows, implementing best practices and efficiency improvements.

• Implement quality control and record-keeping measures to maintain high production standards and regulatory compliance.

• Facilitate technology transfers to other sites, ensuring consistency in production processes.

• Work closely with the automation team to implement cost-saving measures and improve operational scalability.

Cross-Functional Collaboration & Project Execution

• Collaborate with R&D teams to optimize existing processes and expand service offerings.

• Partner with the PM team to plan, execute, and optimize customer projects, ensuring timely completion.

• Work with marketing teams to design and improve marketing materials for production services.

• Engage with external vendors to evaluate and test new products for workflow optimization.

• Lead customer project tracking by coordinating with production team "project managers" to ensure complex/custom projects meet deadlines.

Technical Expertise & Team Leadership

• Manage and oversee the entire production team, providing guidance, training, and leadership development.

• Guide department leaders in troubleshooting production issues and driving continuous process improvement.

• Act as a technical support scientist, addressing complex technical questions and resolving client issues.

• Serve as a technical advisor for key accounts, holding client meetings to review project needs and ensure optimal service delivery..

Financial & Inventory Management

• Manage inventory, consumables, and budgeting, ensuring cost-effective production without bottlenecks.

• Issue quotes and make pricing-related decisions to maintain competitive service offerings.

• Develop customized data delivery, status reporting, and documentation processes for key accounts using programming tools.

Other duties as assigned

EDUCATION AND EXPERIENCE：

• MS/Ph.D. degree in a relevant life science discipline, such as Biotechnology, Molecular Biology, Genomics, and Cell Biology or a related field.

• 5+ years of experience in production operations, manufacturing, or laboratory management in life sciences or biotech.

• Proven track record in workflow optimization, quality control implementation, and cost efficiency strategies.

• Strong knowledge of supply chain, logistics, automation, and production planning in a laboratory setting.

• Excellent problem-solving, leadership, and cross-functional collaboration skills.

• Experience in technical customer support and key account management is a plus.

• Ability to work in a fast-paced, dynamic environment while maintaining high attention to detail.

WORKING RELATIONSHIPS

• Report to: Co-Founder

• Works with: you will be working with Sales team and business stakeholders such as Production Team and Logistics Team

PRIMARY RESPONSIBILITIES 

• Execute the sales strategy of the responsible area, effectively utilize all kinds of resources to achieve company goals and profit targets;

• Customer consultation and timely follow-up communication, to provide effective product technical advice and programs, to promote project closure, sign a contract, to ensure that the return of funds;

• Build and maintain strong relationships with existing key customers and stakeholders.

• Identify and cultivate new business opportunities in the U.S. market, collect, develop, visit and maintain the key potential new customer information.

• Collect and analyze customer information and opinions, competitors' information, market demand and product competition, market status and trends in the responsible area to identify opportunities and challenges.

• Collaborate with marketing and product development teams to align sales strategies with company goals.

• Assist in organizing and reconciling customer bills, customer bill collection, customer credit, reporting cycle investigation and collection;

• Other tasks assigned by the manager

EDUCATION AND EXPERIENCE：

• BA/MS degree in a life science discipline (e.g., Biology, Microbiology, Chemistry).

• Minimum of 3-5 years of sales experience, with a focus on the U.S. market.

SKILL REQUIREMENTS：

Competence & Skills

• Strong understanding of market dynamics and customer needs within the biosciences industry.

• Technical knowledge of product portfolio and marketing programs

• Ability to travel as required to meet with clients and attend industry events.

• Excellent communication, negotiation, and interpersonal skills.

• Self-motivated, results-driven, and able to work independently as well as part of a team.

Professional Attitude

• Proactive, with a positive attitude.

• Strong willingness to learn and ability to quickly adapt to new technologies and methods.

• Welcome challenge and extra responsibilities.

• With clear career aspiration and willing to make impact to the environment

WORKING RELATIONSHIPS：

• Report to: Sales VP

• Works with: you will be working with internal Sales team and business stakeholders

PRIMARY RESPONSIBILITIES 

• Develop and manage the assigned key accounts to achieve the sales target;

• Build and maintain strong relationship with clients and other stakeholders;

• Identify the business opportunity and coordinate the clarification of customer requirements, work closely with PM and SME teams to provide consulting on customer’s project;

• Lead the business discussion to close deal

• Other tasks assigned by the manager

EDUCATION AND EXPERIENCE：

• BA/MS degree in a biology discipline, PhD would be a plus;

• Extensive experience in sequencing and molecular cloning, hands-on experience in NGS would be a plus;

• BA degree with at least 10 years, or MS/PhD degree with at least 7 years of work experience in life science industry, commercial experience in life science CRO companies or managerial experience in pharmaceutical company research function would be a plus;

• Strong communication and relationship building skills;

• Demonstrated track record in closing big deals or developing big accounts;
  

WORKING RELATIONSHIPS：

• Report to: Head of US Sales

• Works with: you will be working with internal PM and Production Team

PRIMARY RESPONSIBILITIES 

• Set up the lab with requested functions, including but not limited to location search, rent negotiation, equipment installation and validation, process transfer, logistics, etc.

• Build up the local team for site operation, conduct the training, retention, regular performance management and other team building activities.

• Manage the daily operation, including but not limited to production and logistics to ensure the site operation performance meet the Quintara standard.

• Organize and maintain the inventory to meet the demands from continuous operation and avoid stockouts or overstocking.

• Implement systematic management of the instruments and labware.

• Implement 6S management system, improving the safety and productivity.

• Identify, report, and take actions on potential risks to prevent the happening of production accident.

• Other tasks assigned by Line Manager
  

EDUCATION AND EXPERIENCE：

• A BA/MS degree in life science discipline

• >5 years’ experience as a lab manager in academia or production manager in industry, core facility or molecular biology CRO experience would be a plus

• Hands-on experience in sequencing or molecular biology

• Strong multitasking and organizational skills

• Ability or identify and solve problems

• Ability to work in fast pace
  

WORKING RELATIONSHIPS：

• Report to: CEO

• Works with: you will be working with commercial team, R&D team, and HQ logistics team

Key Responsibilities: 

• The Logistics Manager will act as a supervisor by overseeing the entire operation of logistics department

• This position will work with internal and external customers to quote and coordinate International and Domestic Shipments

• Ensure that regulatory requirements are met, that shipments have the correct paperwork, such as commercial invoices and packing lists and ensure that documentation is processed and distributed in a timely way to carriers or forwarders.

• Working with production and Sales team to plan, coordinate, and monitor the movement of sample pick up, materials and products from suppliers to customers.

• Collaborate with suppliers, carriers, and internal teams to streamline transportation and delivery processes.

• Prepare all documents required for life science product international transportation.

• Ensure compliance with local, national, and international regulations related to logistics and shipping.

• Maintain accurate records of orders, invoices, and logistics data for reporting and analysis.

• Negotiate contracts and rates with carriers and vendors to minimize costs.

• Identify and implement process improvements to enhance operational efficiency.
  

Qualifications:

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field.

• Proven experience in logistics, supply chain, or a similar role.

• Understand the policies and procedures for life science products in international transportation.

• Strong understanding of logistics software and tools.

• Strategic thinking and problem-solving abilities

• Excellent organizational and time-management skills.

• Effective communication and negotiation abilities.

• Analytical mindset with attention to detail and problem-solving skills.

• Knowledge of import/export regulations and customs procedures is a plus.
  

Key Competencies:

• Ability to multitask and work under pressure in a fast-paced environment.

• Strong teamwork and collaboration skills.

• Proficiency in Microsoft Office (Excel, Word, Outlook).
  

PRIMARY RESPONSIBILITIES 

• Execute the daily operations for gene synthesis and cloning workflows, ensuring timelines, quality, and efficiency are met.

• Build and optimize protocols for cloning and gene synthesis to improve accuracy, turnaround time, and scalability.

• Identify areas of improvement in processes and implement innovative solutions for workflow optimization.

• Collect and analyze data to monitor operational performance and identify potential bottlenecks.

• Collaborate with R&D, production, and quality assurance teams to ensure seamless integration of new technologies.

• Assist in the onboarding, training, and management of team members.

• Other tasks assigned by the manager, including strategic projects and cross-department collaborations.

EDUCATION AND EXPERIENCE：

• Ph.D., Master’s, or Bachelor’s degree in Molecular Biology, Biotechnology, Biochemistry, or a related field.

• Minimum of 5 years of relevant experience in gene synthesis, cloning, or related workflows, with at least 2 years in a leadership or managerial role.

SKILL REQUIREMENTS：

Competence & Skills

• Strong understanding of molecular cloning techniques, including PCR, restriction digestion, plasmid purification, Gibson assembly, Golden Gate assembly, and restriction-ligation cloning.

• Technical knowledge of gene synthesis, cloning and plasmid production processes.
  

• Ability to travel as required to meet with clients and attend industry events.

• Ability to troubleshoot and optimize complex workflows in a fast-paced environment.

• Excellent organizational and analytical skills with the ability to handle multiple projects simultaneously.

Professional Attitude

• Proactive, with a positive attitude and a strong drive to achieve operational excellence.

• Strong willingness to innovate and embrace challenges to improve existing systems.

• Welcome feedback and demonstrate resilience in problem-solving.

• Clear career aspiration to grow within the field of DNA technologies and operational management.

  
  

WORKING RELATIONSHIPS：

• Report to: Director, Patrick Zhang

• Works with: Internal R&D team, production staff, business stakeholders, and cross-departmental colleagues.