Quintara Biosciences

DNA Sequencing Operation Manager

Oversee all operational aspects of Quintara BioSciences at South San Francisco. Plan, execute, and manage the delivery of sequencing and related services to meet deadlines and within budget. This includes managing all stages of the service starting from order processing, samples pickup, technical services and customer support. Coordinate the Technical, Qualify Control, and Sales and Marketing teams. Manage Customer Service to ensure on-going communication with customers and provide valuable input for promoting inside sales. Assist General Manager in implementing new processes/procedures and company polices.


ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:


  • Direct and manage sequencing services from beginning to end.
  • Manage day and night shifts.
  • Develop plans and necessary documents to facilitate communication effectively with team members and senior management.
  • Identify and resolve issues and conflicts within the teams.
  • Estimate the resources and participants needed to achieve service goals.
  • Set and continually manage expectations with customers and technical teams.
  • Identify and manage critical delay and maintain communication with clients so as to ensure good customer service.
  • Proactively manage changes in clients' requests, identify potential crises and device contingency plans.
  • Determine the frequency and content of status reports from the technical teams, analyze results, and troubleshoot problem areas as they arise.
  • Track and manage inventory to ensure adequacies of all supplies at all times for performing services.
  • Assist senior management in implementing company policies and operational procedures. Develop and deliver progress reports.
  • Provide senior management input that supports business goals and continue collaboration with senior management.

MINIMUM JOB REQUIREMENTS:


  • University degree in Biology or Chemistry.
  • 5-6 years direct work experience in sequencing services and/or clinical tests.
  • 3-4 years work experience in managing a service organization.
  • Strong familiarity with Microsoft products and aptitude in using other software tools.
  • Good written and oral communication skills.
  • Strong interpersonal skills.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to elicit cooperation and support from a wide variety of sources, including senior management, clients, and Sales.

 

To apply, please reply to hr@quintarabio.com with subject line "DNA Sequencing Operation Manager".



Sequencing Technical Support Specialist

Quintara Biosciences is a customer-oriented sequencing service company. Located at South San Francisco and Boston, we are expanding and have several entry level technician positions available. We offer competitive wages and growth opportunities within the company.


Responsibilities


  • Interact with customers by providing product and service information, resolving product and service issues and reporting customer data
  • Keep records of customer inquiries, comments, complaints and actions taken
  • Communicate and coordinate with internal departments
  • Act as a liaison between customers and the company
  • Improve the efficiency of the customer service process
  • Develop relationships with customers and contribute information to market strategy by monitoring reactions from customers
  • Accomplish company goals by completing related tasks as needed

Qualifications and Skills


  • B.S., M.S., or Ph.D. degree
  • Minimum of 2 year molecular biology lab experience
  • Excellent communication and listening skills
  • Skills in problem analysis and problem-solving
  • Excellent computer proficiency
  • Experience interacting directly with customers
  • Must be able to work under pressure and meet deadlines
  • Maintain a positive attitude with excellent interpersonal skills
  • Organized and detailed oriented
  • Ability to work independently and as a team
  • Motivated and committed to company goals

 

To apply, please reply to hr@quintarabio.com with subject line "Tech Support-Boston".



Sales Representative

Quintara Biosciences is a customer-oriented sequencing service company. Located at South San Francisco and Boston, we are expanding and have several entry level technician positions available. We offer competitive wages and growth opportunities within the company.


Responsibilities


  • Ability to identify qualifying leads
  • Ability to sell and present company services to customers
  • Develop and manage relationships with customers
  • Meet sales goals in assigned territory by closing sales
  • Prepare presentations, proposals and sales contracts
  • Complete sales activity reports
  • Develop and maintain sales materials and current product knowledge
  • Contribute information to market strategy by monitoring competitive services and reactions from customers; identifying needs to be filled
  • Accomplish company goals by completing related tasks as needed

Qualifications and Skills


  • B.S. degree or higher
  • Prior sales experience in life science at Boston area a plus
  • Experience interacting directly with customers
  • Excellent interpersonal and communication skills
  • Organized and detailed oriented
  • Reliable and adaptable
  • Ability to work independently and as a team
  • Ability to improve sales processes
  • Motivated and committed to company goal

 

To apply, please reply to hr@quintarabio.com with your cover letter and resume.



Entry Level Technician

Quintara Biosciences is a customer-oriented sequencing service company. Located at South San Francisco and Boston, we are expanding and have several entry level technician positions available. We offer competitive wages and growth opportunities within the company.


Responsibilities


  • Handle customer samples and perform DNA sequencing and Molecular Biology experiments
  • Prepare and set up customer sequencing samples
  • Set up molecular biology experiments as requested or needed
  • Follow SOP
  • Maintain accurate and detailed lab records
  • Communicate with customers promptly in a professional manner
  • Perform other duties as assigned by supervisor
  • Be a team player and committed to company goals

Qualifications and Skills


  • B.S. degree with lab experience preferred
  • Ability to work at night (6PM - 2AM)
  • Excellent verbal and written communication skills
  • Must be able to work independently under pressure and meet deadlines
  • Maintain a positive attitude with excellent interpersonal skills
  • Organized and oriented

 

To apply, please reply to hr@quintarabio.com with your cover letter and resume.



Administrative Assistant

Quintara Biosciences is a customer focused DNA sequencing company located at South San Francisco. We are expanding and are looking for an administrative assistant. We offer competitive wages and growth opportunities within the company. Please send cover letter and resume to hr@quintarabio.com if you are interested.


Responsibilities


  • Perform administrative functions and support bookkeeping
  • Manage day to day duties including answering phone calls and emails, schedule meetings, coordinate office events
  • Order office and lab supplies
  • Customer invoicing and collections
  • Provide support to management and workers
  • Perform other duties as assigned by supervisor
  • Be a team player and committed to company goals

Qualifications and Skills


  • Minimal 2 year college degree
  • Previous office administrative or management experience in life tech company preferred
  • Customer service minded
  • Ability to manage and prioritize multiple tasks
  • Attention to detail
  • Excellent organization and communication skills
  • Work independently with minimal supervision
  • Maintain a positive attitude with excellent interpersonal skills

 

To apply, please reply to hr@quintarabio.com with your cover letter and resume.